Product Guarantee When Buying a luxury product we understand that you might be concerned about damages. That's why we've taken the worry out of shopping with us!
All products sold by TheLampFactoryOutlet.com and LJ&L Stores are warrantied by their manufacturer against material or construction defects. In addition, we also insure each product we ship.
So if the worst happens and a product arrives damaged or defective, just let us know and rest easy. We've taken the
extra precaution to ensure the issue is resolved quickly and you get a replacement at no cost.
Product ReturnsWe want you to be happy! You may return new, unused, and resalable items within 30 days of delivery for a refund; perishable and personalized items cannot be returned. We'll also pay return shipping costs if the return is a result of our error - please contact us within 30 days if this is the case.
Items need to be returned in their original product packaging. For more details about our return policy, Click
here and we'll guide you through the return and exchange process.
Thank you!
